Shipping & Returns

Complimentary delivery on every order.

Nurtelle provides free standard shipping on all products. Shipping charges will not be added to eligible standard orders at checkout.

Order Processing

After your order is placed, you will receive a confirmation at the email address provided during checkout. Our fulfillment team will then begin preparing your items for shipment.

If you need an address correction or order update, contact customer care as quickly as possible. Changes cannot be guaranteed after fulfillment begins.

Estimated Delivery

Most Nurtelle orders are delivered within 3–5 business days. Business days generally exclude weekends and recognized holidays.

Delivery estimates may be affected by carrier activity, weather, destination accessibility, seasonal volume, or circumstances outside our direct control.

Tracking Your Order

When tracking information becomes available, it may be sent to the email address associated with your order. Tracking can require additional time to update after a shipping label is created.

Shipping Addresses

• Include an apartment, unit, suite, or building number where applicable.
• Confirm the city, state, and ZIP code before completing checkout.
• Use a secure delivery location where packages can be received safely.
• Contact customer care promptly if you notice an address error.

Multiple Packages

Some orders may arrive in more than one package. Individual packages may have separate tracking updates and slightly different delivery dates.

Delayed or Missing Packages

If your order remains delayed or is marked delivered but cannot be located, contact our customer care team for assistance.

Returns designed around real family life.

Nurtelle offers free returns on eligible items within 30 days of confirmed delivery.

Return Eligibility

• Return requests must be submitted within 30 days of confirmed delivery.
• Items should remain unused, unwashed, undamaged, and in resalable condition.
• Original packaging, labels, accessories, and included components should be returned.
• A valid order number or proof of purchase may be required.

Baby Bath, Skin Care, Breast Care, and Body Oil

Opened or used personal care products may not be eligible for return due to hygiene and product integrity considerations. Unopened products may remain eligible in their original sealed condition.

Pacifiers and Bottle Feeding

Pacifiers and bottle-feeding products should remain unopened, unused, unwashed, and unsterilized to qualify for a return.

Baby Clothing and Maternity Wear

Clothing should be returned unworn, unwashed, free from fragrance or marks, and with original labels and packaging intact.

Pregnancy Pillows and Maternity Belts

Pregnancy pillows, support cushions, and maternity belts should be clean, unused, and returned with all included covers, inserts, straps, accessories, and packaging.

Damaged or Incorrect Items

If your item arrives damaged, defective, incomplete, or different from what you ordered, contact customer care promptly with your order number and clear photographs when available.

A better fit, made easier.

Eligible items may be exchanged free of charge within 30 days of delivery. Exchanges remain subject to product availability and return-condition requirements.

Size Exchanges

If you need a different baby clothing or maternity wear size, contact customer care with your order number and preferred replacement.

Product Exchanges

When a direct exchange is unavailable, customer care may guide you through returning the original item and placing a new order.

Exchange Timing

Replacement items are generally prepared after the original return has been approved or received. Timing may vary based on inventory and destination.

Clear expectations for every refund.

Approved refunds are issued to the original payment method after the returned item has been received and reviewed.

Refund Processing

Once a refund is issued, your bank, card provider, or financial institution may require additional business days to post the funds.

Original Payment Method

Refunds are generally returned to the original payment method used at checkout and cannot be redirected to an unrelated account.

Return Condition

Items returned used, damaged, incomplete, outside the return window, or without approval may not qualify for a full refund.

Order Cancellations

Cancellation requests should be submitted as soon as possible. Cancellation cannot be guaranteed after fulfillment has started.