Privacy & Policies

Your privacy matters to us.

Nurtelle collects only the information needed to provide a smooth, secure, and supportive shopping experience. This may include details you provide when placing an order, creating an account, contacting customer care, subscribing to updates, or browsing our website.

Information We May Collect

• Name, email address, phone number, shipping address, and billing address.
• Order details, selected products, payment confirmation information, and delivery preferences.
• Messages or requests you send to our customer care team.
• Website activity information that helps us improve site performance and customer experience.

How Information Is Used

We use personal information to process and deliver orders, provide customer support, communicate important service updates, improve our website, prevent fraud, and share marketing communications only where permitted by your preferences and applicable law.

How Information Is Protected

We use reasonable administrative, technical, and organizational measures to protect personal information. While no online system can guarantee absolute security, we work to maintain safeguards appropriate to the nature of the information we handle.

Information Sharing

Nurtelle may share necessary information with trusted service providers that help us operate our website, process payments, fulfill orders, deliver packages, provide customer support, and maintain essential business services. These providers receive information only as needed to perform their services.

Thoughtful service from checkout onward.

Once an order is placed, Nurtelle begins preparing it for fulfillment as quickly as possible. Please review your shipping details carefully before completing checkout to help ensure accurate delivery.

Order Confirmation

After placing an order, you will receive an order confirmation at the email address provided during checkout. If you do not see the confirmation, please check your spam or promotions folder before contacting support.

Order Changes

We work quickly to prepare orders. If you need to update an address or request a change, please contact our customer care team as soon as possible. While we will do our best to help, changes may not be available after an order has entered fulfillment.

Order Support

Our team is available 24/7 to assist with order questions, delivery updates, return requests, product questions, and general care support.

Free shipping, thoughtfully delivered.

Nurtelle offers free shipping on all products. Our goal is to make choosing the essentials your family needs feel simple, without unexpected delivery costs at checkout.

Delivery Timing

Orders are typically delivered within 3–5 business days. Delivery estimates may vary slightly based on destination, order volume, weather conditions, carrier activity, or other circumstances outside our control.

Shipping Updates

When your order is on its way, we may send shipping or tracking updates to the email address used at checkout. Please ensure your contact details are accurate so you can receive important delivery information.

Delivery Address

Customers are responsible for providing a complete and accurate shipping address. If an order is returned due to an incorrect or incomplete address, our team will be happy to assist with next steps.

A little more confidence in every choice.

Nurtelle offers 30-day free returns and exchanges. We want you to feel confident choosing baby, maternity, feeding, and care essentials that fit your family’s needs.

Return Window

Return or exchange requests should be made within 30 days of delivery. To help us assist you efficiently, please include your order number and the item you would like to return or exchange.

Item Condition

Returned items should be unused, unwashed, and in their original condition with applicable packaging included. Some personal care or hygiene-related items may not be eligible for return if opened, used, or otherwise unsuitable for resale.

Refund Timing

Once an approved return has been received and reviewed, refunds are generally processed to the original payment method. Processing times may vary depending on your financial institution.

Updates with purpose.

Nurtelle may send service communications related to orders, delivery, returns, account activity, and customer support. These messages help us provide the service and care you expect from us.

Marketing Messages

If you choose to subscribe, you may receive occasional updates about new collections, helpful family care guides, product stories, or special offers. You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the message.

Your Choices

You can request help with communication preferences, account information, or privacy-related questions by contacting Nurtelle customer care. We will respond as promptly as possible and work to support your request.